{"id":4863,"date":"2025-01-08T11:20:23","date_gmt":"2025-01-08T10:20:23","guid":{"rendered":"https:\/\/eurosar.it\/?page_id=4863"},"modified":"2025-12-17T13:01:53","modified_gmt":"2025-12-17T12:01:53","slug":"carta-dei-servizi","status":"publish","type":"page","link":"https:\/\/www.eurosar.it\/en\/service-charter\/","title":{"rendered":"Service Charter"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4863\" class=\"elementor elementor-4863\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd816f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd816f5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ef85b15\" data-id=\"ef85b15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bfe0cfa elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"bfe0cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h6&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;Non sono state trovate intestazioni in questa pagina.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tSUMMARY\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__bfe0cfa\" aria-expanded=\"true\" aria-label=\"Open table of contents\" data-no-translation-aria-label=\"\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__bfe0cfa\" aria-expanded=\"true\" aria-label=\"Close table of contents\" data-no-translation-aria-label=\"\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__bfe0cfa\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-769f1ea\" data-id=\"769f1ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eaff7e7 elementor-widget elementor-widget-heading\" data-id=\"eaff7e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROFILE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce83115 elementor-widget elementor-widget-image\" data-id=\"ce83115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.eurosar.it\/wp-content\/uploads\/Autolinea-EuroSar.jpg\" class=\"attachment-full size-full wp-image-4405\" alt=\"Eurosar Olbia public transport line\" srcset=\"https:\/\/www.eurosar.it\/wp-content\/uploads\/Autolinea-EuroSar.jpg 640w, https:\/\/www.eurosar.it\/wp-content\/uploads\/Autolinea-EuroSar-300x225.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9efa7b elementor-widget elementor-widget-text-editor\" data-id=\"7f9efa7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">is a local public transport company in Sardinia,<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">which carries out, on behalf of the Region of Sardinia, activities related to the mobility of persons<\/span><\/span><span style=\"font-family: Century Gothic, serif;\"><span style=\"font-size: medium;\">.<\/span><\/span><\/p><h2 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>1. PREMISE AND NORMATIVE REFERENCES<\/b><\/span><\/span><\/h2><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The Mobility Charter is the document that regulates relations between companies offering public transport services and the citizens who use them; it therefore illustrates the services provided and the tools, indicators and standards adopted to provide a quality service. This document allows the company to offer its users the opportunity to actively participate in the improvement of services in a spirit of positive and constructive<br \/>collaboration. The Mobility Charter of <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">(hereinafter referred to simply as the Charter), is the explanatory document:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">how to access the service;<br \/>\u25cf complaint and refund procedures;<br \/>\u25cf quality standards;<br \/>\u25cf the quality monitoring methods adopted by the company, with a view to a<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">constant increase in the quality levels of the service offered to the User.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The Charter is drafted with reference, as far as applicable to <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the following regulatory and policy documents:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Directive of the President of the Council of 27 January 1994 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>General Principles <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">on the provision of public services' which lays down the principles to which the <\/i><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>progressively standardised, in general, the provision of public services<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">;<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Prime Ministerial Decree of 19 May 1995 that <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">identifies public service delivery sectors for the issuance of <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">general reference schemes;<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Presidential Decree No. 503 of 24 July 1996 (Regulation <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">laying down rules for the elimination of architectural barriers in buildings, <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">public spaces and services);<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Legislative Decree 422\/97 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Conferring on regions and local authorities of <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">functions and tasks in the field of local public transport, pursuant to Art. 4, <\/i><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>paragraph 4, of Law no. 59 of 15 March 1997<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Law No 281 of 30 July 1998 '.<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Regulation of consumer rights and duties <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>and Users<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Prime Minister's Decree of 30 December 1998 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>General outline <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">reference for the preparation of the Public Service Charter of the sector\u00a0<\/i><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>transport<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Legislative Decree No. 286 of 30 July 1999, Art. 11 Reorganisation and strengthening of the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">mechanisms and tools for monitoring and evaluating costs, returns <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">and results 4 of the activity carried out by public administrations, pursuant to <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">Article 11 of Law No. 59 of 15 March 1997;<\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Law No. 83 of 11 April 2000 (Amendments and supplements to the Law of 12 June <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">1990, No 146, on the exercise of the right to strike in public services <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">essential and to safeguard constitutionally protected personal rights);<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Decree Assessore dei Trasporti, Regione Autonoma della Sardegna no. 10 of <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">29 January 2003 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Free path for officers and judicial police officers<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Legislative Decree No 206 of 6 September 2005, Art. 2(g) and Art. 101 Code of the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">Consumption;<\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf Regional Law No 21 of 7 December 2005 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Discipline and organisation of <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>local public transport in Sardinia<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\"which, as part of the reorganisation and development of public collective transport in the region, provides for<br \/>the adoption of the Regional Mobility Service Charter;<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regional Law no. 21 of 7 December 2005 - Implementing directives and preliminary act to the<br \/>definition and design of minimum services;<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Resolution of the Regional Council of the Autonomous Region of Sardinia <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No 20\/6 of 12 April 2016 'Definition <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>of the new regional tariff system <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>for scheduled local public land transport services. Regional Law 7 <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>December 2005, No 21<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Resolution of the Regional Council of the Autonomous Region of Sardinia no. <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">49\/14 of 28.11.2006;<\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regulation (EC) No 1371\/2007 of the European Parliament and of the Council of 23 October 2007 on the \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>passenger rights and obligations in rail transport<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Law No. 244 of 24 December 2007, Art. 2, Paragraph 461 (Financial Law <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">2008) Provisions for the formation of the annual and multiannual national budget <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Status;<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regulation (EU) No 181\/2011 of the European Parliament and of the Council of 16 <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">February 2011 on 'passenger rights in transport by <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">bus and amending Regulation (EC) No 2006\/2004';<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Legislative Decree No. 169 of 4 November 2014 Sanctioning of violations <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">the provisions of Regulation (EU) No 181\/2011, amending the <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regulation (EC) No 2006\/2004 on passenger rights in transport <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">carried out by bus;<\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regional Law No. 17 of 3 July 2015 on \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Administrative sanctions on <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>regional and local public transport services<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Resolution of the Regional Council of the Autonomous Region of Sardinia <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No 36\/8 of 16 June 2016 '<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Administrative sanctions on transport services <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>regional and local public (Regional Law No. 17 of 3 July 2015). Act of <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">interpretative and applicative guidance, pursuant to Article 8(1)(a) of the <\/i><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Regional Law no. 31\/1998. Directives<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> 5 <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>application<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<br \/>\u25cf Resolution of the Regional Council of the Autonomous Region of Sardinia <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No. 40\/4 of 6 July 2016 'Definition <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>of the new regional tariff system <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>for scheduled local public land transport services. Regional Law 7 <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">December 2005, No 21. Corrigendum';<\/i><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">ART Resolution No. 106\/2018 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Measures concerning the minimum content of <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">specific rights that users of rail transport services characterised by <\/i><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>public service obligations may be imposed on service operators and <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>of railway infrastructure<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\".<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">ART Resolution No. 28\/2021 \"<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>Measures concerning the minimum content of <\/i><\/span><\/span><i style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">specific rights that users have in rail and bus services <\/i><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>may require from service operators and their <\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i>infrastructure with regard to the handling of complaints<\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\";<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regulation (EU) No 679\/2016 on the protection of natural persons <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">with regard to the processing of personal data and the free movement of <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">such data and repealing Directive 95\/46\/EC;<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Legislative Decree No. 196 of 30 June 2003 (Code on the Protection of Personal Data). <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">personal data), as amended by Legislative Decree No. 101 of 10 August 2018 <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">(Provisions for the adaptation of national legislation to the provisions of the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">April 2016 on the protection of individuals with regard to the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">processing of personal data and the free movement of such data, and that <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">repeals Directive 95\/46\/EC);<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Service contracts signed with the Autonomous Region of Sardinia.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The Charter regulates, with maximum transparency, the relations between <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">and Users, specifying how to access and use the services, the company's commitments to the User, while illustrating the organisation, means and structures involved in achieving the objectives. The contents of the Mobility Charter have been shared with the Management of the<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>RAS Department of Transport <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">and with Consumer Associations, which made comments and suggestions for improvement, of which <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">assessed feasibility and compliance with the objectives set.<\/span><\/span><\/p><h3 class=\"western\"><strong><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">1.<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">1. VALIDITY AND DISSEMINATION OF THE CHARTER<\/span><\/span><\/strong><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">This Charter may be periodically updated on the basis of indications deriving from its application or of changes in the regulatory framework of the sector. Any changes made to the Charter will be brought to the attention of the Users (see the \"revision status\" table in the following paragraph). <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">ensures the dissemination of its Charter and its updates to Users by means of:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Website: www.eurosar.it;<br \/>\u25cf Availability for consultation at each company site;<br \/>\u25cf Posting of summary extracts on their means of transport.<\/span><\/span><\/p><h2 class=\"western\"><span style=\"font-size: large;\">2. GENERAL PRINCIPLES OF THE CHARTER<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2106ef2 elementor-widget elementor-widget-image\" data-id=\"2106ef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.eurosar.it\/wp-content\/uploads\/Bus-di-linea-Eurosar.jpg\" class=\"attachment-full size-full wp-image-4001\" alt=\"Eurosar bus\" srcset=\"https:\/\/www.eurosar.it\/wp-content\/uploads\/Bus-di-linea-Eurosar.jpg 640w, https:\/\/www.eurosar.it\/wp-content\/uploads\/Bus-di-linea-Eurosar-300x225.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25e1f73 elementor-widget elementor-widget-text-editor\" data-id=\"25e1f73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">in arranging and providing company transport services, undertakes to ensure:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Equality and impartiality<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">in order to offer:<br \/>- accessibility of the service in question, infrastructure and company premises without<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">distinction of nationality, gender, race, language, religion and opinions;<br \/>- accessibility of transport services for the elderly and disabled, with<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the gradual adoption of all appropriate measures to ensure widespread accessibility<br \/>of means and facilities;<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">- equal treatment and supply conditions both between different territories and between<br \/>the different categories of users.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Regularity and punctuality <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">of the scheduled service (except for the<br \/>interruptions and diversions due to force majeure or events<br \/>particularly significant meteorological events); any extraordinary peaks of <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">demand can be met within the limits of available resources. It is <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">also ensured, within the limits of feasibility, maximum prior information <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">and timely occurrence of possible service interruptions <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">(road impracticability, etc.). In the event of a strike, the company guarantees adequate <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">information to the user and the minimum essential services, in compliance with legislation <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">in force. Regularity and punctuality of the service are constantly monitored <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">by:<br \/>- specifically appointed company personnel;<br \/>- company personnel specifically entrusted with control activities;<br \/>- traffic and service coordination staff.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>User Participation <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">to corporate service planning processes,<br \/>through the punctual examination of requests, reports formally <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">forwarded and customer satisfaction surveys.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Efficiency and effectiveness of the service<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">obtained through the optimisation of resources and the continuous monitoring of the performance of company services, carried out by specifically appointed company personnel, with the possible adoption of the<br \/>necessary corrective actions.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Integration with other modes of transport<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">in this regard <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AUTOSERVICES <\/b><\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">within the scope of the activities provided for in the current Service Agreements, <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">complements its transport offer with the alternatives offered <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">from other carriers in the area, optimising interconnections and <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">contributing to the effective provision of an integrated service that meets the <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">needs of the User. This activity is characterised by the continuous analysis of the <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">demand and the search for and application of solutions aimed at <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">rationalisation of the system, this with a view to meeting needs <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">represented by the User<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Identification and monitoring <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">of quality indicators, registration and <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">analysis of critical events and timely adoption of corrective actions, resulting <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">to the deviation of values from quality standards.<\/span><\/span><\/p><h2 class=\"western\"><span style=\"font-size: large;\">3. COMPANY PRESENTATION<\/span><\/h2><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">3.1. PRESENTATION OF THE AUTOSERVIZI EUROSAR COMPANY <\/span><\/span><\/h3><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Company name: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>AUTOSERVICES EUROSAR SAS<\/b><\/u><\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The company<\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">has its registered office <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">a <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>OLBIA (SS)<\/b><\/u><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> and Operational Offices in <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>PADRU (SS).<\/b><\/u><\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Personal: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">overall the company<\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">has the following staff: <\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No. 4 Operators with full-time and part-time contracts; <\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No. 1 Clerks; <\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No. 1 Plant maintenance workers - workshops; <\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No. 2 Company owners and family employees;<\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">for a grand total of 6 units. <\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The company operates suburban lines <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i><b>LUDURRU - PADRU - OLBIA<\/b><\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">tourist transport by coach and rental services with driver.<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">.<\/span><\/span><\/span><\/span><\/span><\/p><h3 class=\"western\" align=\"JUSTIFY\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">3.2. HISTORY<\/span><\/span><\/h3><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The company was founded in 1997<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> as a result of the company split from Tucconi Autoservizi, a family business that had been operating in the same sector since 1949 founded by his grandfather. Autoservizi Eurosar represents the third generation of the founder of the company, which is present in the local public transport sector with its regular service buses and in the tourism sector with its fleet of rental vehicles with driver consisting of buses, cars and minibuses.<\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The management activity of the company <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i><u><b>Eurosar Services <\/b><\/u><\/i><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">can be divided into two distinct parts: <\/span><\/span><\/span><\/span><\/span><\/p><ol><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Operation of suburban bus services under LPT Service Contracts.<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ol><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The company guarantees connections to and from Olbia with the Ordinary Bus Line in Regional Concession, with a daily frequency of 4 trips, useful and necessary for all those occasional commuters and students who very frequently reach Olbia from the territory of the municipality of Padru.<\/span><\/span><\/span><\/span><\/span><\/p><ol start=\"2\"><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Operation of car rental with driver, tourist transport.<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ol><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The company also operates in the tourism sector. Its proximity to Olbia airport has always developed this sector over the years, and all transport services are carried out with tourist buses and rental services with driver with cars and minibuses.<\/span><\/span><\/span><\/span><\/span><\/p><h3 class=\"western\" align=\"JUSTIFY\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">3.3. LEGAL STRUCTURE<\/span><\/span><\/h3><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>Eurosar Services<\/b><\/u><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">, a limited partnership, with registered office in OLBIA (SS) VIA ASTI 20\/A Cap 07026 - tel. 0789\/67555 Tax code and VAT number 01693050906 Economic Administrative Register Number (REA)SS - 109867<\/span><\/span><\/span><\/span><\/span><\/p><h2 class=\"western\" align=\"JUSTIFY\"><span style=\"font-size: large;\">4. SERVICE OFFERED<\/span><\/h2><h3 class=\"western\" align=\"JUSTIFY\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">4.1. CONSISTENCY OF SERVICES<\/span><\/span><\/h3><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>The company<\/b><\/span><\/span><b> <\/b><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">ensures the <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">right<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> mobility using the following facilities and vehicles.<\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Locations<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b> and infrastructure <\/b><\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Venue with offices\/ticket office: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Olbia Via Asti 20\/a<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Deposits: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Olbia - Via Asti 20\/a - Padru<\/b><\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Loc. Baddevera <\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Service stops with signal poles: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>NO<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Bus stations: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>NO<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Fleet<\/b><\/span><\/span><b> <\/b><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Insert description No. 3 BUS <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>2 BUS<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> TEMSA SAFARI 53 SEATS <\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"> <span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>1 BUS<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> KARSAN 25 SEATS<\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Passengers carried <\/b><\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">82 per giorno<\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">65.632 per anno 2024<\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><h3><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><i><b>4.2. SERVICES OFFERED<\/b><\/i><\/span><\/span><\/h3><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Suburban public transport by road <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">on the regional territory of Sardinia by means of bus services, which provide extensive connections both on weekdays and holidays throughout the region (3 municipalities served), with <\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">9 rides per day,<\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">No. 158 stops ,<\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">n. 107.207,80 km di percorrenza annua nel 2024.<\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>LINES<\/b><\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The COMPANY currently operates the following lines:<\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Code <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>8201<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> Name LUDURRU - PADRU - OLBIA;<\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4992\" class=\"elementor elementor-4992\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38be5186 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38be5186\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3885b0f3\" data-id=\"3885b0f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-662ad5a3 elementor-align-left elementor-mobile-align-justify elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"662ad5a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.eurosar.it\/en\/bus-timetables\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Show times<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3463d9a5 elementor-align-left elementor-mobile-align-justify elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"3463d9a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/wp-content\/uploads\/NUOVI-ORARI-AUTOLINEA-EUROSAR.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download timetables in PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Details of the Service offered can be found on the website <\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>www.eurosar.it<\/b><\/u><\/span><\/span><\/span><\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">4.3. TOURIST SERVICES <\/span><\/span><\/h3><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">In addition to the automotive sector, AUTOSERVIZI EUROSAR<\/span><\/span><b> <\/b><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">is active in the provision of tourist transport services with rental vehicles with driver, buses, minibuses and passenger cars.<\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">All information can be found at <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>www.eurosar.it<\/b><\/u><\/span><\/span><\/span><\/span><\/span><\/p><h3><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">4.4. TARIFF SYSTEM<\/span><\/span><\/h3><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The tariff system, is regulated by Resolution of the Regional Government of the SAR No 20\/6 of 12\/04\/2016, No 40\/4 of 6 July 2016, No 52\/14 of 22.11.2017.<\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">On the other hand, the modalities for calculating the tariff sections for scheduled extra-urban public transport services are governed by Decree No. 2 of 13.4.2017 and No. 2 of 16.2.2018.<\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The tariff profiles of subscription tickets in Sardinia's regional tariff system are:<\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Impersonal<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The 'impersonal' profile is an ordinary fare solution that characterises the ticket as not being nominative, but 'bearer' and therefore transferable. It can be used individually, not at the same time, by different users, e.g. belonging to the same household or workplace.<\/span><\/span><\/span><\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Student<br \/><\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The 'student' profile is a preferential fare solution, which characterises the ticket as personal and nominative and is reserved for those enrolled in elementary, junior and senior high schools, public, officially recognised and peer schools, universities, and vocational training courses financed by the Autonomous Region of Sardinia or delegated bodies. It requires an age not exceeding 35 years and does not require ISEE certification. Student status is unique for all public transport services on the regional territory (urban and suburban buses, trains and underground trains).<\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Over65<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><br \/>The 'over65' profile is a preferential fare solution that characterises the ticket as personal and nominative. It is dedicated to all users who have reached the age of sixty-five and does not require ISEE certification.<\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The types of tickets provided for access to LPT services are as follows:<\/span><\/span><\/span><\/span><\/span><\/p><ol><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Simple Stroke:<\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Carnet of 12 One-way trips (extra-urban): <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>CS12<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Impersonal Weekly Subscription: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>ASI<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Monthly Impersonal Subscription: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AMI<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Student Monthly Subscription: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AMS<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Monthly Subscription Over 65: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AMO65<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Impersonal Annual Subscription: A<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>A<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">I<\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Annual Student Subscription: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AAS<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Annual Subscription Over 65: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AAO65<\/b><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ol><p class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The tariffs are set out in the annexes to the above-mentioned resolutions of the Regional Council.<\/span><\/span><\/span><\/span><\/span><\/p><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The tariff system can also be consulted on the website of the Autonomous Region of Sardinia at <\/span><\/span><a href=\"http:\/\/www.sardegnamobilita.it\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><u><b>www.sardegnamobilita.it<\/b><\/u><\/span><\/span><\/a><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>.<\/b><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848c288 elementor-widget elementor-widget-image\" data-id=\"848c288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1223\" height=\"677\" src=\"https:\/\/www.eurosar.it\/wp-content\/uploads\/Tariffe-Eurosar.png\" class=\"attachment-full size-full wp-image-5007\" alt=\"\" srcset=\"https:\/\/www.eurosar.it\/wp-content\/uploads\/Tariffe-Eurosar.png 1223w, https:\/\/www.eurosar.it\/wp-content\/uploads\/Tariffe-Eurosar-300x166.png 300w, https:\/\/www.eurosar.it\/wp-content\/uploads\/Tariffe-Eurosar-1024x567.png 1024w, https:\/\/www.eurosar.it\/wp-content\/uploads\/Tariffe-Eurosar-768x425.png 768w, https:\/\/www.eurosar.it\/wp-content\/uploads\/Tariffe-Eurosar-18x10.png 18w\" sizes=\"(max-width: 1223px) 100vw, 1223px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-885e189 elementor-widget elementor-widget-text-editor\" data-id=\"885e189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">ONE-WAY FARES <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - LOIRI \u20ac 1.30<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - AZZANI' \u20ac 2.50<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - PADRU \u20ac 2.50<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - SOTZA\/CUZZOLA\/TIRIALZU\/SA SERRA\/SOS RUNCOS \u20ac 3.10<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - LUDURRU\/SAS ENAS\/SA PDERA BIANCA \u20ac 3.70<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - BIASI' \u20ac 3.10<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - OVILO'\/S.GIUSTA\/TRUDDA \u20ac 2.50<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: small;\">OLBIA - MONTELITTU \u20ac 1.90<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">4.5. PURCHASE OF TICKETS<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Tickets can be purchased in the following ways, <\/span><\/span><\/p><ul><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">at <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the office<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> ticket office\/information: Via ASTI 20\/A OLBIA from 9.00 a.m. to 12.30 p.m., MONDAY TO FRIDAY. <\/span><\/span><\/span><\/span><\/span><\/p><\/li><li><p class=\"western\" align=\"JUSTIFY\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">on-board <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">of<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> buses (unless restricted by local, regional and national authorities) without extra charge.<br \/><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul><h2 class=\"western\"><span style=\"font-size: large;\">5. CONDITIONS OF USE OF THE SERVICE<\/span><\/h2><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.1. USER RIGHTS<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The User is entitled to:<br \/>\u25cf safety of travel;<br \/>\u25cf continuity and certainty of service;<br \/>\u25cf adherence to departure and arrival times at all scheduled stops of the <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">path;<br \/>\u25cf hygiene and cleanliness of vehicles and infrastructure;<br \/>\u25cf timely publication and easy availability of timetables;<br \/>\u25cf easy accessibility of information;<br \/>\u25cf courtesy and professionalism in dealing with company staff;<br \/>\u25cf recognisability of company personnel and the tasks performed;<br \/>\u25cf containment of waiting times at counters;<br \/>\u25cf compliance with the 'no smoking' provisions in vehicles and premises open to the public <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">public;<br \/>\u25cf easy accessibility of the complaints procedure as well as timely response;<br \/>\u25cf use of the service in compliance with the standards set out in this Charter <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">of Mobility.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.2. TRANSPORTING CHILDREN<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Each adult passenger with a valid ticket may take one child under the age of 6 years (provided that they are in possession of<\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">proof of age in doubtful cases). Those accompanying more than one child under the age of 6 must purchase a ticket for every 2 children, at the fares provided for the transport of persons. It is permitted to travel on buses with pushchairs or prams as long as the devices comply with current regulations. The transport of children with pushchairs or prams on buses <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">takes place under the full and total responsibility of the traveller, including for any damage that may be caused to company property or to other persons and things. The transport of prams and pushchairs is not subject to payment of a ticket in addition to that due from the passenger carrying them. On vehicles in extra-urban service, pushchairs and prams must always be folded and stored in the luggage compartment for the duration of the journey.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.3. ACCESSIBILITY FOR PEOPLE WITH DISABILITIES <\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Persons with disabilities or reduced mobility who wish to travel with <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>company buses<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">, they must inform the Olbia office in advance, at least 20 hours in advance, of the times of the trips they intend to use; this is so that the service can be organised in time for a personalised management of the request and to guarantee, for the same trips, the use of suitable buses (for addresses and telephone numbers please refer to the chapter \"Relations with the User\", paragraph \"User Information\").<\/span><\/span><\/p><h6 class=\"western\">5.3.1. Reserved Places<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Seats marked with a special plate are reserved for people with disabilities and, as a secondary measure, the elderly. Those entitled to these seats, should they find them occupied, may request the driver's intervention to enforce compliance.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.4. LUGGAGE TRANSPORT<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The User, in possession of a regular ticket, has the right to transport two pieces of luggage free of charge on extra-urban routes, provided that they do not exceed the dimensions of 50x30x25 cm and do not weigh more than 20 kg; the luggage must be placed and stored, under the User's sole responsibility, without obstructing or disturbing other Users, in the compartments available on board (e.g. hat racks, space under the seat, etc.). It is not permitted to place luggage in the aisles or on the seats or in any other manner that causes obstruction or danger to Users. Luggage weighing or measuring more than the above limits may not in any case be placed in the overhead compartments; subject to the driver's approval, it may instead be placed in the luggage compartment, where present. Compatible with the capacity and capacity of the luggage compartment, the User may transport a third piece of luggage, subject to payment according to the fare system in force at the time of use of the service (currently: in extra-urban areas, the fare is equal to a one-way ticket); voluminous luggage (dimensions greater than 50x30x25 or weight greater than 20 kg) is also subject to payment of this fare, even if it is the User's only luggage. In all company vehicles, for safety reasons, it is forbidden to transport cylinders of compressed, dissolved or liquefied gas and in any case explosive, inflammable, corrosive, dangerous, harmful and contaminating materials (the transport of which is regulated by special regulations); it is also forbidden to transport fragile, precious materials, containers containing, for example, wine, oil and their assimilates. Users who transport luggage that does not comply with the above will be liable for any damage caused to third parties or property. If the vehicles are crowded and there is no possibility of accommodating luggage, transport may be refused. All luggage travels at the care and responsibility of the owner; the Company shall not be liable for theft, loss, deterioration or tampering of the items transported. The transport of unaccompanied luggage is not permitted.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.5. BICYCLE TRANSPORT<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Each User may transport free of charge one foldable bicycle, suitably folded to reduce the overall dimensions as much as possible, with dimensions not exceeding 80x110x40 cm and which does not cause danger or inconvenience to other Users. If the overall dimensions of the bicycle exceed these measurements, the User may transport a maximum of one bicycle by purchasing either a Simple Journey ticket for the same journey or a special bicycle ticket at the fixed price of \u20ac3.50 (valid 24 hours from validation). Non-folding bicycles can generally only be transported if there is space available; in the event of particular crowds or in special situations, it remains the responsibility of the staff <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">allow them to be carried on board. In any case, it is possible to transport:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">on suburban buses equipped with luggage compartment: maximum 2 bicycles;<br \/><\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Users who purchase tickets by car also pay the surcharge for the bike. The actual availability for bike transport can only be verified by the User at the time of departure, he\/she must personally carry out the loading and unloading operations and is responsible for the safekeeping of his\/her own bike and for any damage caused to his\/her own and others' bikes, company staff, cars and third parties.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.6. TRANSPORTING SCOOTERS<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">In analogy to folding bicycles, each User may transport free of charge an individual mobility vehicle, such as scooters (but also hoverboards, monowheels, etc.), suitably folded in order to minimise bulk. The actual availability of space to transport the vehicle as well as bicycles can only be verified by the User at the time of departure. It is understood that the user must personally carry out the loading and unloading operations and is responsible for the safekeeping of his or her vehicle and for any damage caused to his or her own and to others.<br \/>other vehicles, company staff, cars and third parties. All vehicles (bicycles, scooters, etc.) must be driven by hand in company areas (ad<br \/>e.g. in bus stations, stations, tram platforms, etc.).<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.7. TRANSPORTING DOGS AND PETS<\/span><\/span><\/h3><h6 class=\"western\">5.7.1. General Terms and Conditions<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">With regard to all types of dogs and pets, the following general conditions of carriage apply, which, if not complied with, do not allow access on board:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">are not in a visibly poor hygienic condition;<br \/>\u25cf do not display aggressive behaviour;<br \/>\u25cf the dogs are in possession of a certificate of registration with the dog registry office;<br \/>\u25cf dogs are provided with a leash and wear a muzzle;<br \/>\u25cf there is a seat available and they stand on the floor next to the passenger.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Small size<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">they are always allowed on board without time restrictions; they travel free of charge held in the passenger's arms or contained within special carriers with a maximum size of cm (50x30x25). <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Medium and large size<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">are admitted for a fee (cost of the one-way ticket for the route travelled), with a limit on the number (maximum three per vehicle) and with a ban at the following peak times: 07:00 - 9:30 and 13:00 - 15:00. Guide dogs for the blind are always allowed on board and are exempt from ticket payment. Travellers are obliged to compensate for any damage caused by their animal. The assessment of admissibility and stay on board is entrusted to the staff <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">according to the general conditions of carriage set out above.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.8. DUTIES OF THE USER<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The user has a duty to:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">use company services only after validation of a regular title of <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">travel;<\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf do not occupy more than one seat;<br \/>\u25cf Do not soil or damage the vehicle. In the event of acts of <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">vandalism or damage, <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">will proceed in <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">civil and criminal proceedings against those responsible;<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">respect company personnel;<br \/>\u25cf respect the 'smoking ban', including with electronic cigarettes;<br \/>\u25cf behave in such a way that they do not disturb other people or <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">in any way compromise the safety of the journey and have a <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">appropriate and dignified clothing (no shirtless or swimming costume);<br \/><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">hold on to the appropriate supports and occupy any seats that may be <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">free;<br \/><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf Do not carry objects classified as harmful and dangerous;<br \/>\u25cf respect the rules for transporting luggage and animals;<br \/>\u25cf facilitating during the journey persons with disabilities, PRM, the elderly and <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">pregnant women, not occupying the seats reserved for them;<br \/><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf requesting stops in good time;<br \/>\u25cf do not use emergency devices improperly;<br \/>\u25cf getting on and off the vehicle only when stationary and in <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">at company stops;<\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.9. Gratuity<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">On all lines <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">of local public transport, free travel is granted, subject to presentation of the card attesting to possession of the requirements, to officers (without limitation in number) and judicial police officers (two per vehicle) belonging to the following corps: Carabinieri, Guardia di Finanza, State Police, Penitentiary Police, State Forestry Corps, Forestry and Environmental Surveillance Corps of the Autonomous Region of Sardinia.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.10. ADMINISTRATIVE SANCTIONS<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Users who upon verification, carried out by company employees holding the position of Administrative Police Officer, are found to be without a valid and suitable ticket or with a forged or altered ticket, shall be required to pay an administrative fine. The offences are provided for by Regional Law No. 17 of 3 July 2015 and are distinctly contemplated in the paragraphs of Article 4. The same law also provides for penalties for damage to equipment or company assets instrumental to public transport (offences under Article 29 of Presidential Decree No. 753\/1980). The User, within the term of 30 days, is entitled to lodge an appeal against the administrative penalty, pursuant to Article 18 of Law no. 689\/1981. 22<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.11. USER IDENTIFICATION<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The passenger, in the event of being charged with an administrative offence or in the case of possession of a personal ticket, is required to show a valid identity document to the company staff in charge of the verification\/check. In the event of failure to produce it, the company agent, as Administrative Police Officer, has the right to invite the evader to disembark from the vehicle in order to submit him\/her to the competent police body for identification. The evader who declares false personal details will be prosecuted under Article 496 of the Criminal Code.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">5.12. LOST PROPERTY<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">All lost items found on board or on company premises are registered and kept at the competent Territorial Headquarters for 2 months; after this period, they are forwarded, if no claim is made, to the Municipality of the locality where the Territorial Headquarters concerned is located. If the competent Municipality does not accept the found objects for any reason, the<br \/>They will be disposed of or given free of charge to charitable associations two months after they are found. Information on lost property can be requested by calling 0789\/67555 or emailing info@eurosar.it<\/span><\/span><\/p><h2 class=\"western\"><span style=\"font-size: large;\">6. RELATIONS WITH USERS<\/span><\/h2><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.1. USER INFORMATION<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The staff of <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">is obliged to treat Users with respect and courtesy, facilitating them in exercising their rights and fulfilling their duties.<br \/>WHEREAS relationships are understood to mean both the requests that the citizen makes to the company and the behaviour of the company's staff in the face of these requests (and in any case throughout the performance of their work).<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Relations between Users and the Company may take place via:<br \/>\u25cf Staff <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">at the Olbia and Padru sites;<br \/>\u25cf vehicle driver;<br \/>\u25cf telephone (with the office in charge of user relations)<br \/>\u25cf written communication.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Therefore, it constantly takes care of aspects related to the behaviour of company staff in direct contact with the public and defines how to respond to user reports.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.2. COMPANY CONTACT DETAILS FOR INFORMATION<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The telephone information service answers the single number 0789\/67555 operating from 8.30 a.m. to 12.30 p.m. on weekdays.<br \/><\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>Further references include:<br \/><\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf Website: www.eurosar.it<br \/>\u25cf Company e-mail: info@eurosar.it<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.3. COMPLAINTS<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">If the User wishes to complain about a disservice, he\/she may submit a specific communication, within 3 months, through the following channels:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">website, www.eurosar.it<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">to the company e-mail info@eurosar.it;<br \/>\u25cf by postal address; Olbia Autoservizi Eurosar office via Asti 20\/a - <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">07026<br \/><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf to the PEC address info@pec.eurosar.it<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">You may submit your complaint in Italian or English and will receive <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">reply in the same language. The complaint, in order to be considered, must <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">contain at least the following information:<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the identification references of the User (name, surname, address) and of the representative (if any), attaching in this case the proxy and an identity document of the User;<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the identification references of the journey made or planned (date, time of <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">departure, origin and destination).<br \/><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the description of the service inconsistency detected with respect to one or more <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">requirements defined by European or national legislation and the Service Charter <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">(Mobility Charter). The company has set up a specific Complaints Register <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">in which it is noted for each individual complaint:<br \/><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">a progressive identification number;<br \/>\u25cf the author's personal details;<br \/>\u25cf the date of submission;<br \/>\u25cf the investigative activities carried out.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">within the 30-day period necessary to carry out the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">appropriate checks and verifications, it will formally communicate, in writing <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">to the User:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">whether the complaint was upheld or rejected and the outcome of the findings, if any;<br \/>\u25cf the cause of the disservice;<br \/>\u25cf any liability;<br \/>\u25cf the corrective actions taken to avoid the recurrence of the disservice;<br \/>\u25cf if applicable, the right to receive compensation or reimbursement.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">In the automotive service, in cases of particular complexity, where it is <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">further investigation is necessary, the final answer to the complaint <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">can be provided within the 90-day period.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">If no reply is received by the deadline, the User may activate the following procedures:<br \/><\/span><\/span>\u25cf <span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">out-of-court dispute settlement procedure;<br \/><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf file a complaint with the ART on this matter, in the manner set out in the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">specific section. In the event of a reply after the above-mentioned deadlines, the User has <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">also entitled to receive automatic compensation under Measure 6 of the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">resolution ART 28\/2021, commensurate with the price of the individual trip attributable to the <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">transport service at no less than:<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">10% for tickets, 5% for monthly subscriptions and 1\/12 of 5% for <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">annual subscriptions, in the event of an answer given between the 91st and 120th day after the <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">receipt of the complaint;<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">20% for tickets, 10% for monthly subscriptions and 1\/12 of 10% for <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">annual subscriptions, if no reply is received by the 120th day after the <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">receipt of the claim. Compensation is not due if the amount thereof is <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">less than EUR 4.<\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.4. TRANSPORT REGULATORY AUTHORITIES<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">If the terms provided for by the date of submission of the complaint have expired to no avail, the Users, also through associations representing their interests, have the right to submit a complaint in second instance to the Transport Regulatory Authority, by means of the Telematic System for the acquisition of complaints (SiTe), accessible from the website www.autorita-trasporti.it, or by sending the special \"Complaint Form\" available on the same ART website, to one of the following addresses<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">registered mail: Autorit\u00e0 di Regolazione dei Trasporti, Via Nizza 230, <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">10126 Turin;<br \/><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf certified e-mail: pec@pec.autorita-trasporti.it;<br \/>\u25cf ordinary e-mail: art@autorita-trasporti.it.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.5. RAS TRANSPORT DEPARTMENT PORTAL: 'REPORT A SERVICE DISRUPTION'<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Through the portal www.sardegnamobilita.it\/disservizi, set up by the Transport Department of the Autonomous Region of Sardinia, users can report inefficiencies via the web. Reports are addressed simultaneously to the transport company and are analysed with a view to improving the quality of services, both through immediate interventions and through strategic policies closer to the needs of citizens. The right to report an inefficiency through the portal is granted to travellers in possession of a valid travel document (ticket, season ticket, etc.). A photograph of the ticket will be required to make a report. <\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.6. REQUEST FOR REIMBURSEMENT<\/span><\/span><\/h3><h6 class=\"western\">6.6.1. Reimbursement for Automobile Transport Services<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">grants Users the right to reimbursement of the value of the ticket purchased, limited to the cost of the individual trip.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The prerequisite for reimbursement is the failure to make the connection or the failure to reach the User's destination, if the Company has not provided alternative means; no reimbursement is due in the event of inefficiency due to force majeure. The User shall send the request for reimbursement within 7 days following the alleged inefficiency according to the methods defined in paragraph 6.6.4.<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">.<\/span><\/span><\/p><h6 class=\"western\">6.6.2. Method of requesting reimbursement and response time<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The request for reimbursement, accompanied by a concise description of the inefficiency suffered and a copy of the duly validated ticket, must be formally submitted:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">via the website: www.eurosar.it<br \/>\u25cf by PEC to the address: info@pec.eurosar.it<br \/>\u25cf via the e-mail address: info@eurosar.it, with acknowledgement of receipt;<br \/>\u25cf by postal address Olbia office, Autoservizi Eurosar via Asti 20\/a - <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">07026<\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Users may apply for reimbursement in both Italian and English and the Olbia Autoservizi Eurosar office via Asti 20\/a - 07026<br \/><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">a reply will be guaranteed in the same language in which the request was received.<br \/>Reimbursement may take the form of vouchers redeemable for other travel documents <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">with flexible conditions regarding the period of validity, or, alternatively, at the User's choice, with a cash payment. Within 30 working days from the date of receipt of the reimbursement request, after the necessary verifications have been carried out, <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">will proceed to transmit to the address indicated by the applicant the communication of the bonus awarded or the transfer made. The communication will also be sent in the event of non-recognition and therefore non-acceptance of the request. <\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">In the event of an incorrect purchase of two subscriptions in the name of the same person, valid on the same connection and for the same period, <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">recognises the redemption of only one title.<\/span><\/span><\/p><h6 class=\"western\">6.6.3. Method of claiming compensation and response time<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The request can be made through the following channels:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">submission of the request via the website, or by e-mail, with release in each <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">case of an appropriate receipt;<br \/><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">by postal address Olbia office, Autoservizi Eurosar via Asti 20\/a -\u00a0<\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">07026.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Users may submit claims in both Italian and English and will receive a reply in the same language. Compensation may be paid in the form of vouchers redeemable for other travel documents <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">or, alternatively, at the User's choice, with a cash payment. The vouchers shall have flexible conditions as to their period of validity and destination.<br \/>At the time of application, the subscription holder must enclose:<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">copy of the travel ticket (monthly or annual season ticket);<br \/>\u25cf copy of identity document;<br \/>\u25cf must also specify whether it intends to receive the compensation in the form of vouchers <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">expendable on other tickets <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">or with the payment in <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">money. In the latter case, it must indicate the IBAN at which it will receive the <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">transfer. <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">within 30 days from the date of receipt of the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">claim and after the necessary verifications have been carried out, <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">will proceed to transmit, to the e-mail address indicated by the applicant, the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">notice of acceptance or rejection of the claim. The <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">communication will also be sent in the event of non-recognition <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">compensation and therefore not to grant the claim.<\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">In particular, compensation will not be awarded:<br \/><\/span><\/span>\u25cf <span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">to free ticket holders;<br \/><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf if the compensation amount is less than EUR 4.<\/span><\/span><\/p><h6 class=\"western\">6.6.4. CLAIMS FOR DAMAGES<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">provides compensation for personal injury and property damage caused by its own ascertained liability in the following cases:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">for damage caused to third parties - persons, vehicles, property - by the circulation of the vehicles <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">company;<br \/><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf for damage caused to passengers, both on and off the vehicle <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">company; the luggage brought along and in general the things transported by third parties travel <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">under the responsibility of the owner;<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">for loss of or damage to mobility equipment or other <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">specific equipment for people with disabilities or reduced mobility.<\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">To qualify for reimbursement, it is necessary that<br \/>\u25cf immediately after the damaging event, at the first useful stop, the passenger <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">provide their personal details and a precise description of the damage suffered, to the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">bus driver;<br \/><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">the claim is formally reported in a timely manner by the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">occurrence of the event constituting its precondition, by means of <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">registered mail to the address: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"> Olbia office, Autoservices <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">Eurosar via Asti 20\/a - 07026<\/span><\/span><b> <\/b><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">by PEC to the address: <a href=\"mailto:info@pec.eurosar.it\">info@pec.eurosar.it<\/a><br \/><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">giving a detailed description of the event, the day, the time, the exact location <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">of the accident, the line and the company vehicle involved. The company will provide, <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">after the necessary verification activity, to:<br \/>\u25cf forward the complaint to the insurance company for the activation of the procedures of <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">liquidated damages and to provide the injured party with consequent formal <\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">feedback.<br \/>Or:<br \/><\/span><\/span>\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">within 30 natural and consecutive days of the request, to inform the applicant of the negative outcome of the verification, inviting him to produce further elements or <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">means of proof. <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">is only liable for damages <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">directly caused by its own conduct, whereas it does not assume any <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">liability for events caused by passengers or third parties.<\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">6.7. CAR SERVICES - REQUESTS FOR THE ESTABLISHMENT OF NEW STOPS OR ROUTES<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The establishment and modification of stops and routes are the responsibility of the Autonomous Region of Sardinia. Users are therefore invited to forward any requests in this regard to the competent Department of Transport and, for information, to <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AUTOSERVICES EUROSAR.<\/b><\/span><\/span><\/p><h2 class=\"western\"><span style=\"font-size: large;\">7. QUALITY OF SERVICE<\/span><\/h2><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">In order to verify the quality of the service offered, <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">has identified a set of factors, indicators and units of measurement, which it undertakes to monitor, in order to ensure that services are provided within the set standards. These standards are divided into general, i.e. referring to all the services provided by <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">and specifics.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">General standards establish the quality objectives to be achieved in the whole of the activities provided in a given period of time taken as a reference and are therefore not immediately verifiable by Users. Specific standards define the individual services that are directly demanded by the User in terms of quantity, quality and time, allowing for an immediate check on their actual compliance.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">7.1. SERVICE QUALITY INDICATORS<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">also taking into account the provisions of the Service Contract, has defined the following Quality factors:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Continuity of service and adherence to the planned number of trips and stops.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Regularity and punctuality of the Service.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Reliability of Service and Frequency of Journeys.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Accessibility to the Service and convenience of stops.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Travel safety and uncrowded rides.<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Cleanliness and comfort<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Environmental Protection<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Drivers' driving conduct<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Security against theft, pickpocketing and harassment<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">User protection, courtesy, politeness and appearance of staff.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The company works to ensure that the process of continuous improvement of its operational systems, as included in the Quality System, leads to the provision of a service that increasingly meets the expectations of its users. <\/span><\/span><\/p><h6 class=\"western\">7.1.1. Continuity of Service<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>AUTOSERVICES EUROSAR, <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">ensures the provision of public transport services on the regional network, as indicated and constantly updated on its corporate website: <a href=\"https:\/\/www.eurosar.it\/en\/\" rel=\"nofollow noopener\" target=\"_blank\">www.eurosar.it<\/a>.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The service is provided without interruption on all weekdays of the year, with the exception of what is established by the Region of Sardinia; however, the User is promptly informed (e.g. reduction of services during Christmas holidays).<\/span><\/span><\/p><h6 class=\"western\">7.1.2. Regularity of the Service<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">undertakes to observe the timetables of the scheduled service according to the following standards:<br \/>\u25cf containment within five minutes of the scheduled time for the <\/span><\/span><span style=\"font-size: large; font-family: 'Franklin Gothic Book', serif;\">departing lines;<br \/><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\u25cf containment within 0.4% of the trip cancellation index (excluding the <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">causes not attributable to <\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: 'Franklin Gothic Book', serif;\"><span style=\"font-size: large;\">)<\/span><\/span><\/p><h6 class=\"western\">7.1.3. Reliability of the Service and Frequency of Trips<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">undertakes to guarantee the performance of all scheduled runs. In the event of a staff strike, the service is guaranteed to be provided within minimum guaranteed time slots, in accordance with current legal provisions and agreements with the trade unions. However, notice of the strike and time slots is given to the User, who is informed at least 24 hours in advance with notices sent to the local media (except for demonstrable force majeure). The same procedure is followed in the event of changes to the route of vehicles due to road disruptions or other. <\/span><\/span><\/p><h6 class=\"western\">7.1.4. Accessibility to the Service and Convenience of Stops<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">On the bus, the destination\/route of the service is indicated with a suitable indicator. Along the route, appropriate stops are arranged for the user's easy use of the service. The positioning and distance of the stops are established by a special external commission, in charge of testing the lines (the minimum composition of which is made up of representatives of the Company, the Civil Motor Vehicle Authority - UTT or USTIF - and the Region of Sardinia).<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Passenger timetables can be found and consulted on the website www.eurosar.it (menu \"services and timetables\"). Tickets and season tickets can be purchased on board the buses and at the company's Olbia office. For the<\/span><\/span> <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">subsidised season tickets and special tickets (e.g. tickets for<br \/>persons with disabilities), please contact the Olbia office or send your personal data and contact details, <\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">to the postal address: <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Via Asti 20\/a 07026 Olbia (SS)<br \/>\u25cf to the email address: info@eurosar.it.<\/span><\/span><\/p><h6 class=\"western\">7.1.5. Tariff Facilitation<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Information on fare concessions can be found at the following addresses: www.arst.sardegna.it\/titoli_e_tariffe\/ invalid_tickets.html<br \/><a href=\"https:\/\/www.sardegnamobilita.it\/agevolazioni-tariffarie\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.sardegnamobilita.it\/agevolazioni-tariffarie<\/a> Article 26 of Regional Law No. 21\/2005 provides for the application of tariff reductions in favour of disabled persons and war veterans for urban and extra-urban local public transport services. Pursuant to the aforementioned Article 26 of Regional Law No 21\/2005 and Regional Council Resolutions No 67\/5 of 16 December 2016 and No 47\/3 of 26 November 2019, citizens resident in Sardinia with a degree of disability between: 50% and 79% and an annual income situation not exceeding \u20ac 18.000.00 and 80% and 100% with an annual income threshold not exceeding \u20ac 25,500.00 (more information at http:\/\/www.sardegnamobilita.it - regional tariff system). Requests for issue or renewal must be submitted electronically, through the \"Sportello Unico dei servizi\" information platform, which can be accessed from the website https:\/\/sus.regione.sardegna.it, procedure \"Agevolazioni tariffarie per il trasporto pubblico locale a favore degli invalidi\". The User must then complete and send, electronically, the appropriate request form accompanied by the necessary documents to prove possession of the requirements. The User's request will be sent by the system to the persons in charge of processing the application for the granting of the facilitation, who, after examining it, in the event of a positive outcome, will proceed to transmit to the applicant, via the same platform, the authorisation relating to the requested fare facilitation. Once the authorisation has been granted, i.e. once the procedure has been completed, the applicant will be able to go to the Aziende di trasporto to purchase tickets (both season tickets and individual tickets) at a reduced price, with proof of identity. The Department of Transport has entered into a memorandum of understanding with a number of associations that, by appointment, will be able to provide free assistance in the submission of applications. Further information can be found at the above-mentioned Internet address. The office to refer to is the Regional Transport Department located in Cagliari, Via XXIX Novembre 1847, no. 23. 40<\/span><\/span><\/p><h6 class=\"western\">7.1.6. Information to Users<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Requests for information and clarification may be made by Users:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">by telephone by dialling the numbers indicated in this Charter;<br \/>\u25cf by correspondence;<br \/>\u25cf via the Internet.<\/span><\/span><\/p><h6 class=\"western\">7.1.7. Accessibility for people with disabilities<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">See section 5.3 'Accessibility for people with disabilities'.<\/span><\/span><\/p><h6 class=\"western\">7.1.8. Reserved Places<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">See Section 5.3.1 \"Reserved Places\".<\/span><\/span><\/p><h6 class=\"western\">7.1.9. Travel Security<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">On the lines operated by <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES<\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The following indicators relating to annual vehicle accidents are constantly monitored:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">accidents caused by company vehicles;<br \/>\u25cf accidents caused by other vehicles;<br \/>\u25cf traveller deaths per km;<br \/>\u25cf injuries\/year.<\/span><\/span><\/p><h6 class=\"western\">7.1.10. Personal and Property Security<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">implements constant monitoring of the following indicator, relating to the personal and property security of passengers:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">complaints of theft, damage and harassment to Users;<br \/>\u25cf They are equipped with video surveillance systems;<br \/>\u25cf beyond the 90% of buses;<br \/><\/span><\/span><\/p><h6 class=\"western\">7.1.11. Cleanliness and Comfort of the Medium<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">takes care of the daily cleaning of vehicles and premises, adopting, with particular reference to the Covid-19 emergency, all the measures foreseen for epidemiological prevention through cyclic sanitisation interventions.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Travel comfort:<br \/>\u25cf air-conditioned buses: 100% in the fleet;<br \/>\u25cf bus with easy access: the 33% in the fleet;<br \/><\/span><\/span><\/p><h6 class=\"western\">7.1.12. Environmental Protection<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">carries out periodic interventions to contain air pollution and protect the environment.<br \/>The equipment of the fleet includes:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The 66% buses meet the EURO 5 standard;<br \/>\u25cf The 33% buses meet the EURO 6 standard <\/span><\/span><\/p><h6 class=\"western\">7.1.13. Staff Recognition<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The staff <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">is equipped with an identification tag worn in such a way as to be clearly visible and thus guarantee easy recognition of the operators.<\/span><\/span><\/p><h6 class=\"western\">7.1.14. User Protection<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Any violation of the principles and standards set out in this Charter may be reported to <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Via Asti 20\/a 07026 Olbia (SS)<\/span><\/span><b> <\/b><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">or by PEC at <a href=\"mailto:info@pec.eurosar.it\">info@pec.eurosar.it<\/a> or via the e-mail address: info@eurosar.it<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The report shall be answered within a maximum period of 30 days If the complexity of the report does not allow this deadline to be met, the User<br \/>is promptly informed of the progress of the complaint. The Company has insurance contracts in place for possible personal injury and property damage that entitle it to insurance reimbursement in favour of Users. For full information see chapter \"Relations with the User\".<\/span><\/span><\/p><h6 class=\"western\">7.1.15. Information to Users<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">To ensure that the User is kept constantly informed of procedures and initiatives that may affect him\/her, <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">uses the following tools:<\/span><\/span><\/p><p class=\"western\">\u25cf <span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">company telephone number for users shown on buses ;<br \/>\u25cf information material on board the buses ;<br \/>\u25cf Internet site: www.eurosar.it;<br \/>\u25cf direct communications in special cases.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">7.2. CUSTOMER SATISFACTION<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">Nel corso del 2025, le indagini di Customer Satisfaction sono state svolte in due periodi differenti a cadenza semestrale, a partire dal mese di Aprile 2025 fino al mese di Novembre 2025.<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The survey method involved interviews in the out-of-town area, a questionnaire was handed out, for the four different surveys, carried out at bus stops during waits and on board the vehicles.<br \/>The sampling plan was stratified by lines.<br \/><\/span><\/span><\/p><h6 class=\"western\">7.2.1. Risultati dell\u2019Indagine di Customer Satisfaction 2025<\/h6><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">L\u2019indagine \u00e8 stata svolta con l\u2019intervista di oltre cento Utenti.<br \/><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">The overall rating per Service expressed by Users is as follows:<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"5017\" class=\"elementor elementor-5017\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fefba77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fefba77\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b5d9b9\" data-id=\"5b5d9b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d5051b elementor-widget elementor-widget-jet-bar-chart\" data-id=\"3d5051b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-bar-chart.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-bar-chart jet-elements\">\t\t<div class=\"jet-bar-chart-container\" data-settings=\"{&quot;type&quot;:&quot;horizontalBar&quot;,&quot;data&quot;:{&quot;labels&quot;:[&quot;Rispetto di corse e fermate&quot;,&quot; Puntualit\\u00e0 del servizio&quot;,&quot; Frequenza delle corse&quot;,&quot; Comodit\\u00e0 di fermate e collegamenti&quot;,&quot; Corse non affollate&quot;,&quot; Comfort sul mezzo&quot;,&quot; Pulizia del mezzo&quot;,&quot;  Condotta di guida&quot;,&quot;  Sicurezza&quot;,&quot; Cortesia del personale&quot;],&quot;datasets&quot;:[{&quot;label&quot;:&quot;1\\u00b0 Semestre&quot;,&quot;data&quot;:[4.46,4.29,4.43,4.57,4.32,4.54,4.5,4.64,4.79,4.75,0],&quot;bg_color&quot;:&quot;#CCE2A3&quot;,&quot;bg_hover_color&quot;:&quot;#CCE2A3&quot;,&quot;border_color&quot;:&quot;#CCE2A3&quot;,&quot;border_hover_color&quot;:&quot;#CCE2A3&quot;,&quot;_id&quot;:&quot;53278a3&quot;,&quot;__globals__&quot;:{&quot;bg_hover_color&quot;:&quot;&quot;,&quot;border_color&quot;:&quot;&quot;,&quot;border_hover_color&quot;:&quot;&quot;,&quot;bg_color&quot;:&quot;&quot;},&quot;backgroundColor&quot;:&quot;#CCE2A3&quot;,&quot;hoverBackgroundColor&quot;:&quot;#CCE2A3&quot;,&quot;borderColor&quot;:&quot;#CCE2A3&quot;,&quot;hoverBorderColor&quot;:&quot;#CCE2A3&quot;,&quot;borderWidth&quot;:0},{&quot;label&quot;:&quot;2\\u00b0 Semestre&quot;,&quot;data&quot;:[4.5,4.46,4.43,4.43,4.21,4.54,4.64,4.43,4.68,4.82,0],&quot;bg_color&quot;:&quot;#A8C69F&quot;,&quot;bg_hover_color&quot;:&quot;#A8C69F&quot;,&quot;border_color&quot;:&quot;#A8C69F&quot;,&quot;border_hover_color&quot;:&quot;#A8C69F&quot;,&quot;_id&quot;:&quot;75a9e87&quot;,&quot;backgroundColor&quot;:&quot;#A8C69F&quot;,&quot;hoverBackgroundColor&quot;:&quot;#A8C69F&quot;,&quot;borderColor&quot;:&quot;#A8C69F&quot;,&quot;hoverBorderColor&quot;:&quot;#A8C69F&quot;,&quot;borderWidth&quot;:0}]},&quot;options&quot;:{&quot;tooltips&quot;:{&quot;enabled&quot;:true,&quot;titleFontSize&quot;:16,&quot;bodyFontSize&quot;:14},&quot;legend&quot;:{&quot;display&quot;:true,&quot;position&quot;:&quot;top&quot;,&quot;reverse&quot;:false,&quot;align&quot;:&quot;center&quot;},&quot;maintainAspectRatio&quot;:false,&quot;scales&quot;:{&quot;yAxes&quot;:[{&quot;ticks&quot;:{&quot;display&quot;:true,&quot;beginAtZero&quot;:true,&quot;max&quot;:5,&quot;stepSize&quot;:0},&quot;gridLines&quot;:{&quot;drawBorder&quot;:false,&quot;color&quot;:&quot;rgba(0,0,0,0.05)&quot;}}],&quot;xAxes&quot;:[{&quot;ticks&quot;:{&quot;display&quot;:true,&quot;beginAtZero&quot;:true,&quot;max&quot;:5,&quot;stepSize&quot;:0},&quot;gridLines&quot;:{&quot;drawBorder&quot;:false,&quot;color&quot;:&quot;rgba(0,0,0,0.05)&quot;}}]}}}\" data-tooltip-prefix=\"Media: \" data-tooltip-suffix=\" su 5\" data-tooltip-separator=\"\" data-axis-separator=\"\" data-labels-length=\"100\">\n\t\t\t<canvas class=\"jet-bar-chart\" role=\"img\"><\/canvas>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dce92e elementor-widget elementor-widget-text-editor\" data-id=\"4dce92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Indagine svolta nei 2 semestri dell&#8217;anno 2025. Risultato della media su scala di voti da 0 a 5<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/span><\/span><\/p><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><br \/>Per tutti gli aspetti da migliorare rilevati, saranno adottate nel corso dell&#8217;anno 2026 le opportune misure correttive.<\/span><\/span><\/p><h3 class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">7.3. QUALITY MANAGEMENT SYSTEM<\/span><\/span><\/h3><p class=\"western\"><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">To meet the renewal needs imposed by changing market and customer demands, <\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\"><b>EUROSAR SELF-SERVICES <\/b><\/span><\/span><span style=\"font-family: Franklin Gothic Book, serif;\"><span style=\"font-size: large;\">has decided to pursue 'Service Quality' as a fundamental strategic factor to ensure the company's growth, engaging in organisational development activities aimed at improving Quality, with the establishment and maintenance of a Quality Management System in compliance with the UNI EN ISO 9001:201 standard<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SOMMARIO PROFILO AUTOSERVIZI EUROSAR \u00e8 un\u2019Azienda di Trasporto Pubblico Locale in Sardegna, che svolge per conto della Regione Sardegna, le attivit\u00e0 legate alla mobilit\u00e0 delle persone. 1. PREMESSA E RIFERIMENTI NORMATIVI La Carta della Mobilit\u00e0 \u00e8 il documento che regola i rapporti tra le aziende che offrono servizi di pubblico trasporto ed i cittadini che [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4863","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/pages\/4863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/comments?post=4863"}],"version-history":[{"count":177,"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/pages\/4863\/revisions"}],"predecessor-version":[{"id":5183,"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/pages\/4863\/revisions\/5183"}],"wp:attachment":[{"href":"https:\/\/www.eurosar.it\/en\/wp-json\/wp\/v2\/media?parent=4863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}